Refund policy

We do not offer returns or exchanges for any reason other than receiving a damaged or defective item.

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@yourchiconline.com with your order number and clear photos of the issue. Once the damage is confirmed, we will issue a full refund to your original payment method.

Refunds for damaged items are processed within 10 business days after approval. Please note that your bank or card provider may require additional time to post the refund.

For any questions, you can always reach us at support@yourchiconline.com